The position manages the office of the Manager Information Technology and provide efficient secretarial/administrative support as well as implement IT services.

The position reports to the Manager IT and based at the TLTB Head Office in Suva.

Job description:	Key Outcomes: Helpdesk knowledge base maintained Regular and timely reports to IT Manager All information requests logged Assistance provided to Network & Hardware Administrator when required Regular Internet Audits Conducted and reported findings in a timely fashion Registration of Customers on the TLTB Mobile App/Self Service Kiosk advice customers of their access The active directory addition and deletion of new staff managed Reports copied and distributed to external and internal customers in a timely fashion Confidential records and filing of reports, correspondence and related material accurately maintenance MIT supported through quality documents and presentations maintained Quality and efficient management of administrative duties Implementation and installation and new Information Systems to improve customer service in TLTB: TLTB Live Chat on Intranet and Website; Increase of customers contact information by 15% per annum; submission for endorsement to make the email address compulsory in the Landsoft system; self-service kiosk machines maintained Manuals and videos to educate and empower staff to attend to their IT issues created. Manuals loaded on the intranet and made accessible in the live chat knowledgebase ensured. Assistance provided to software team when required – testing and assisting with manual creation, Knowledge Base, Training and awareness for new system. (Moodle, Online Market), Intranet update and upload ensured Adherence to Regulations, Policies and Procedures of the Board Compliance in submitting Team monthly report, signing monthly Assurance declaration Form, Risk register update on 1st working day of new month maintained
Minimum Qualifications / Experience	Diploma in Information Technology and Degree in Computer Science and Information System. 3 years of highly relevant experience in a specific area of work, requiring specialized training
Compensation:	Grade 5 of the TLTB salary scale on an open contract.
	Apply online: https://jobs.hrmonise.com/details/4120/tltb-head-office/ITHA
	Applications for the above vacancies will close on Friday, 19^th September 2025 at 4.00pm TLTB IS AN EQUAL OPPORTUNITY EMPLOYER

VACANCY 32/2025: IT HELPDESK ADMINISTRATOR

VACANCY 31/2025: ASSISTANT LAND USE PLANNER

Apply for this position